Terms
Terms of service
HS Group Global provides service terms for quotes, bookings, scheduling changes and completion confirmation.
Key terms
- Quotes, bookings, deposits and final pricing confirmation
- Scheduling, cancellations and rescheduling terms
- Liability, insured options and claims support process
Company: HS Group Global · Registered in the United Kingdom · Company No. 16004145
Last updated: 7 March 2026
Booking and service scope
- Quotes remain indicative until our team confirms the route, access notes, item scope and booking slot.
- A booking is secured only after we confirm acceptance and receive any required deposit.
- Customers must provide accurate addresses, inventory details and access information so the service can be planned safely.
Deposits and payment
- Deposits secure the confirmed slot and are credited against the final invoice unless we state otherwise in writing.
- Extra fees may apply for stairs, long carries, packing, disassembly, waiting time or changes to the agreed scope.
- The final amount is based on the confirmed service scope on move day and any agreed extras.
Cancellation and reschedule
- Reschedule requests are subject to route capacity, crew availability and operational confirmation.
- Late cancellation may lead to loss of deposit or additional administration costs where resources were already committed.
- You must tell us promptly if parking, lift access, inventory size or contact details change before the job.
Liability and claims
- Optional insured cover may be offered depending on the route, item type and agreed service scope.
- Claims for loss or damage should be reported as soon as reasonably possible with photos and supporting details.
- We are not responsible for delays caused by incorrect customer information, denied site access, unsafe conditions or events outside reasonable control.
Refunds and completion
- Refund requests are assessed against the confirmed booking terms, service records and any available completion photos or handover records.
- A move is treated as complete once delivery, handover or the agreed service milestone has been signed off, photographed or otherwise confirmed.
- For booking, refund or claims questions, contact our team using the details below.
Contact
For bookings, refunds, service questions or claims, contact: admin@hsgroupglobal.uk
+44 7900 099696
