9.1Introduction, definitions and B2B-only status
These terms apply where HS GROUP GLOBAL LIMITED provides or arranges business delivery, commercial delivery, large-item delivery, account delivery, warehouse-to-business delivery, retailer delivery, reseller delivery, forwarder delivery, partner delivery or other B2B logistics services.
"HS", "we", "us" or "our" means HS GROUP GLOBAL LIMITED. "Customer", "you" or "your" means the business, trade or commercial customer instructing HS. "Goods" means the items accepted or to be accepted for collection, handling, storage, delivery, return or redelivery. "Order" means a B2B delivery instruction, collection note, purchase order, email, WhatsApp instruction, booking request or other written instruction accepted or acted on by HS.
These terms apply only where the customer is acting for business, trade, resale, warehousing, logistics, forwarding, retail, account, commercial partnership or other commercial purposes. They do not apply to consumers, student storage customers, personal household customers or private individual moving customers.
9.2Contracting party, operational support and specialist providers
The customer-facing contracting party is HS GROUP GLOBAL LIMITED unless HS expressly states otherwise in writing or the customer separately contracts directly with a third-party service provider.
HS normally performs business delivery services using its own operational team, drivers, vehicles, warehouse arrangements and logistics resources. HS may also perform or support business delivery services using shared fleet, drivers, vehicles, warehouse support or logistics resources made available through an associated company under common ownership, common management, shared director control or shared operational control.
For standard B2B delivery work, HS does not use ordinary external subcontracting as its standard practice. Where goods are oversized, overweight, require specialist equipment, require a vehicle type not available within HS or associated resources, require lifting equipment, require specialist handling, or cannot reasonably be handled by HS, HS may arrange, recommend or obtain a quotation from an external specialist carrier, haulier, courier, lifting provider, freight provider or other third-party service provider.
Where an external specialist provider is required, HS may obtain a separate quote, additional charges may apply, customer approval may be required, the provider's own terms/insurance/liability limits may apply and HS may pass through third-party charges to the customer.
9.3Relationship with quotations and rate cards
A quotation or rate card sets commercial details for the relevant customer or order. It may set the client name, price, rate band, weight band, zone, validity period, service target and client-specific commercial terms expressly stated in that document.
These B2B Business Delivery Terms govern all other legal, operational, payment, claim, liability, suspension, prohibited goods, insurance, failed delivery, dispute and risk-allocation matters.
If there is a conflict between a rate card and these terms, the rate card controls only the specific commercial details of that quote. These terms continue to apply to all other matters unless expressly varied in writing.
9.4Booking, instructions and contract formation
A quotation or rate card is not a confirmed booking.
A booking is confirmed when the customer sends a collection note, delivery instruction, purchase order, email, WhatsApp instruction or other written instruction requesting HS to collect or deliver goods, and HS accepts or acts on that instruction.
HS receiving goods for delivery is also evidence that the customer has instructed HS to proceed under these terms.
The customer must ensure each order is authorised by a person with authority to instruct HS on behalf of the business. HS may rely on instructions received from the customer's usual commercial, warehouse, logistics, account, purchasing or operational contact unless HS has been told in writing that the person lacks authority.
9.5Prices, VAT, additional charges and payment
B2B prices are exclusive of VAT unless stated otherwise. VAT will be added where applicable. Invoices show net price, VAT and total payable.
Rate cards are normally reviewed yearly unless HS updates or withdraws them earlier.
A quotation or rate card may be subject to fuel surcharge, tolls, congestion charge, ULEZ or clean-air-zone charges, parking charges, site fees, access fees, ferry, bridge, tunnel or route costs, weekend / Bank Holiday surcharge, remote area surcharge, oversized or overweight surcharge, and remeasurement or reweighing adjustment.
Credit/payment term is 14 days from invoice date unless otherwise agreed in writing. HS may require prepayment, deposit, payment before collection, payment before delivery, payment before release of goods or payment before further work is performed at its discretion.
B2B customers may pay by Stripe or bank transfer where HS agrees. Invoice disputes must be raised within 7 days of invoice date. Late commercial payment interest and recovery costs may apply.
HS may suspend collection, delivery, release of goods, account credit or further services where the customer has unpaid invoices, overdue charges or unresolved payment disputes.
9.6Service area, scope and excluded services
HS's standard business delivery area is England and Wales unless the written quote states otherwise. Scotland, Northern Ireland, Isle of Man, Isle of Wight, Jersey, Guernsey, islands, remote areas and special routes are excluded unless separately quoted and accepted in writing.
Standard B2B large-item delivery may include ground-floor collection, loading, unloading, two-person delivery where operationally required or included in the quote, warehouse appointment booking where required and reasonably possible, and proof of delivery.
Unless expressly agreed in writing, standard service does not include upstairs delivery, stairs/lift handling, pallet service, forklift service, specialist lifting, crane/HIAB/mechanical lifting, installation, assembly, dismantling, unpacking, packaging, disposal, timed delivery, customs/import/export handling, specialist insurance, high-value item cover, fragile-item special handling or external specialist carrier service.
Amazon warehouse deliveries are not accepted unless HS expressly agrees in writing.
9.7Delivery attempts, failed delivery and storage after failed delivery
Two standard delivery attempts are included only where the delivery can reasonably be completed under normal access conditions. A standard attempt means HS or its associated operational resources attend or are ready to attend the correct address with the required delivery information, and the recipient/site is reasonably available to receive the goods.
The included standard attempts do not apply where a delivery attempt fails because of incorrect address, incomplete address, wrong postcode, incorrect or missing contact number, recipient unavailable, recipient refusal, warehouse refusal, missing/incorrect warehouse appointment, site inaccessible, loading bay unavailable, building restrictions, no lawful parking/access, unsafe access, unpaid charges, non-response, site refusal, inaccurate or incomplete customer information, or any reason outside HS's control.
Further delivery attempts after a customer-side, recipient-side, site-side or warehouse-side failed delivery are chargeable. Where a further attempt is required because of HS's own fault, HS may carry out the further attempt without additional charge.
Where delivery fails for a customer-side, recipient-side, warehouse-side or site-side reason, HS may hold goods at its warehouse, depot or another suitable storage location. A 24-hour grace period may apply after failed delivery. After the grace period, storage may be charged at GBP 1 per cbm per day, subject to a minimum of GBP 5 per day per consignment, unless HS confirms otherwise in writing.
Return to sender, redelivery, re-routing or delivery to a different address may be quoted separately based on distance, vehicle, route, weight, size, access requirements and operational availability.
9.8Weekend, priority service and proof of delivery
Weekend or Bank Holiday delivery surcharge is GBP 300 excluding VAT unless otherwise quoted. Urgent, priority, timed, out-of-hours or special-route booking must be quoted before the order is placed. HS is not required to provide timed or priority delivery unless expressly agreed in writing.
Proof of delivery may include signature, recipient name, photograph, GPS record, timestamp, warehouse acceptance, reception acceptance, concierge acceptance, security staff acceptance, loading bay record, safe-place photograph, driver delivery note, site delivery record or other operational evidence.
POD is evidence of delivery unless the customer provides clear contrary evidence.
Safe-place delivery is only permitted where the customer, recipient or site gives written instruction, or where the site's normal receiving practice reasonably permits it. Where the customer or recipient instructs HS to leave goods in a safe place, HS may take photograph, timestamp, GPS or other delivery evidence. Risk after delivery to the instructed safe place may pass to the customer, subject to applicable law.
9.9Customer information obligations
The customer must provide complete, accurate and timely information, including:
- customer and recipient names and contact details;
- full collection and delivery addresses and postcodes;
- delivery instructions, warehouse booking references and site restrictions;
- opening hours, access requirements, loading bay rules, parking or vehicle restrictions;
- item weight, item dimensions, item photos, quantity and packaging condition;
- fragile declaration, high-value declaration, special handling requirements, and invoice/proof of value where needed for a claim.
9.10Packaging obligations and prohibited goods
The customer is responsible for ensuring goods are properly packed, protected, sealed, labelled and suitable for normal transport, loading, unloading, warehousing and handling. Goods should be packed in suitable transport packaging and, where appropriate, original manufacturer packaging should be used.
HS may refuse goods that appear unsafe, unstable, leaking, inadequately packed, inadequately protected, overweight, oversized, dangerous, unsuitable for normal delivery or likely to damage other goods, vehicles, premises or staff.
HS does not accept prohibited, unsafe or unlawful goods. The customer must not tender goods containing illegal goods, counterfeit goods, cash, negotiable instruments, jewellery, bullion, precious metals, passports, legal documents, medicines, controlled drugs, food, perishables, liquids unless accepted in writing, hazardous goods, dangerous goods, firearms, ammunition, weapons, explosives, gunpowder, fireworks, compressed gases, flammable goods, live animals, plants, biological material, waste, items requiring a licence unless accepted in writing, or goods restricted by law, regulation, carrier rule, insurance restriction or site rule.
Lithium batteries, power banks, electrical goods, fragile goods, high-value goods, glass, mirrors, TVs, marble, ceramic items and similar items must be declared before booking and may be refused, restricted, repriced or accepted only subject to special handling terms.
9.11High-value goods and fragile goods
High-value goods are goods valued above GBP 500 per item. High-value goods must be declared before booking. HS may refuse high-value goods, require special handling, reprice the service, require written acceptance, or require the customer to arrange its own insurance.
HS does not automatically provide insurance for the full replacement value of goods. If the value of the goods exceeds HS's liability cap, the customer is responsible for arranging its own insurance or requesting additional cover before booking. Additional cover is not provided unless expressly agreed in writing.
Fragile goods, including glass, mirrors, TVs, screens, marble, ceramic items and similar goods, must be fully protected by the sender/customer. Unless HS agrees special handling in writing, fragile goods are carried subject to the customer's packaging responsibility and the liability limits in these terms.
9.12Weight, size, measurement and discrepancy charges
Chargeable weight is based on actual weight unless the written quote or rate card states otherwise. Weight rounding follows the applicable rate card or quotation.
HS may reweigh or remeasure goods. HS's measurement may be used for charging where customer-provided information is inaccurate.
A significant discrepancy includes a difference of more than 5% from declared weight or dimensions, any discrepancy that moves the goods into a higher price band, or any discrepancy that affects vehicle allocation, staff allocation, safety, handling or route planning.
Where a significant discrepancy is found, HS may charge a discrepancy fee of GBP 20 per item excluding VAT, reprice the delivery, refuse the goods, suspend the order, require corrected data, or revise future rates.
Goods exceeding the standard size or weight limit, including goods where the sum of three sides exceeds 4 metres or goods above 140kg, may be refused or quoted separately.
9.13Delivery target and delay
Delivery within 7 business days is an estimated standard service target.
The 7-business-day target is calculated from the later of HS receiving the goods, complete delivery information, required access details, required warehouse/site instructions, and any required payment or booking confirmation.
The target is an estimated service target unless HS expressly confirms a fixed service in writing. Incomplete information, incorrect information, stock pending status, failed delivery, site refusal, warehouse restrictions, customer-side delay, recipient-side delay, access issues or unpaid charges may pause or reset the delivery target.
Timed delivery, fixed-time delivery, urgent delivery, special-route delivery or priority service must be separately quoted and expressly agreed in writing.
HS is not liable for indirect or consequential losses caused by delay, including loss of profit, loss of revenue, missed sale, business interruption, customer complaints, rent, staff time or administrative time, subject to applicable law.
9.14Customer claim process, deadlines and evidence
The customer must inspect goods promptly after delivery and notify HS in writing if goods are missing, damaged, delayed or subject to a POD dispute. Claims must be sent to admin@hsgroupglobal.uk unless HS confirms another claims route in writing.
| Claim type | Deadline |
|---|
| Visible damage | Within 24 hours |
| Missing item | Within 72 hours |
| POD / delivery dispute | Within 72 hours |
| Concealed damage | Within 72 hours |
| B2B general claim | Within 72 hours |
| Invoice dispute | Within 7 days of invoice date |
9.15Liability cap, insurance and self-insurance
Subject to applicable law, HS's liability is limited to the lower of proven actual used/current value of the goods, declared value accepted by HS in writing, GBP 100 per item, or GBP 500 per consignment. No liability cap applies to liability that cannot legally be limited or excluded.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
HS maintains Goods in Transit and liability insurance, subject to policy terms, limits, exclusions and claim conditions. This does not mean every item is automatically covered for full replacement value. Insurance is background business protection and is not the main customer promise under these terms.
Fragile, high-value, irreplaceable, poorly packed, prohibited or undeclared goods may be excluded from compensation or subject to limited liability. The customer should arrange its own insurance where the value of goods exceeds HS's standard liability limits or where the goods are fragile, high-value, commercial stock, irreplaceable or specially declared.
9.16Excluded losses and customer indemnity
Subject to applicable law, HS is not liable for loss of profit, loss of revenue, loss of business, business interruption, missed sale, loss of goodwill, indirect loss, consequential loss, rent, staff time, administrative time, customer's customer claims, marketplace penalties, warehouse penalties, retailer chargebacks, loss caused by customer misinformation, recipient refusal, inadequate packaging, prohibited goods, or site restrictions not disclosed to HS.
The customer indemnifies HS against losses, claims, costs, penalties, storage charges, return costs, disposal costs and third-party claims arising from inaccurate weight or dimensions, wrong address, incorrect contact details, prohibited/restricted goods, inadequate packaging, recipient refusal, warehouse booking error, site restriction, unpaid charges, customer breach, third-party penalties, disposal costs or HS relying on customer-provided information.
9.17Suspension, unpaid charges, undeliverable goods and notices
HS may suspend collection, delivery, release of goods, account credit or further services where the customer has unpaid invoices, overdue charges, inaccurate information, dangerous/unsafe/unlawful/prohibited/inadequately packed goods, abusive behaviour, unsafe site/access, breach of terms, insurance/compliance concerns or where continuing the service would create legal, safety, operational or commercial risk.
HS may need to deal with goods that cannot be delivered, returned, released or lawfully held because of customer non-response, recipient refusal, unpaid charges, inaccurate information, prohibited goods, site refusal or other operational issues. Any final process for notices, storage charges, disposal, sale, destruction, sensitive documents, prohibited items or high-value goods must follow applicable law.
General business enquiries, claims and invoice disputes: admin@hsgroupglobal.uk. B2B operations WhatsApp: 07464409332.
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rule that cannot legally be changed.
